Do you have a complaint about our service?

If you have a complaint about your adviser or financial advice, please get in touch with us as follows:

In Writing

Financial Life Planning

Lodge Court,
Neston Road,
Thornton Hough,
CH63 1JF


By Email and Telephone


Tel: 0151 329 2272

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 0234 567.

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